1. Introduction
This privacy policy explains how Goridar ("we", "us") collects and processes personal information when you use our services, including our website and apps. By using Goridar, you agree to this policy.
2. Data we collect
- Account information (name, email, phone, profile photo, user role)
- Verification data (driver/rider licence, vehicle details, business verification for food vendors)
- Commute and delivery details (pickup/drop-off addresses, live parcel coordinates, vehicle transport mode)
- Food order details (kitchen menu selections, special instructions, order status logs)
- Escrow and verification data (encrypted 6-digit delivery PINs, proof-of-delivery photos)
- Transaction data (ride payments, courier fees, Escrow locks and releases, wallet settlements)
- Device and usage data (IP, app version, telemetry when active, pages viewed)
- Communications (in-app messages, support tickets, reviews and ratings)
3. How we use data
- Provide, optimize, and match shared commute rides, express courier deliveries, and food orders
- Verify courier and driver identities, maintain trust and platform safety standards
- Operate bank-grade Escrow locks and releases using encrypted 6-digit confirmation PINs
- Calculate and settle 100% courier payouts and driver wallet balances instantly
- Personalize features, nearby kitchen recommendations, and route radar
- Comply with legal and financial obligations and resolve support requests
4. Legal bases
Where required, we rely on the following legal bases: performance of a contract, legitimate interests (e.g., to keep our services safe), compliance with legal obligations, consent (e.g., for marketing, location), and vital interests in rare safety situations.
6. Security
We use administrative, technical, and physical safeguards to protect data. No system is 100% secure, but we work to prevent, detect, and respond to incidents promptly.
7. Data retention
We keep data only as long as necessary for the purposes described or as required by law. You may request deletion, subject to our legal obligations and legitimate interests.
8. Your rights
Depending on your location, you may have rights to access, correct, delete, or port your data, object to processing, or withdraw consent. To exercise rights, contact us using the details below.
10. Contact
Questions or requests? Email privacy@goridar.com.ng or write to: Goridar Privacy, 123 Commute Lane, Suite 100, City, Country.
11. Changes to this policy
We may update this policy from time to time. We’ll post the new date above and, when appropriate, notify you through the app or email.