Food & Passengers
Orders, rides & Escrow PINs
Live order tracking, Escrow PIN clarifications, dispute mediation, and fast wallet refunds.
Median resolution: 30m
Drivers, passengers, delivery couriers, food vendors, and agents get live help from dedicated operations experts. Choose the channel that fits, and expect a response in under 30 minutes during peak hours.
Average reply time
18 min
Across email and chat tickets logged during business hours.
Cities covered
8
Dedicated ops reps in every launch corridor.
Agent hotline
24 / 7
Super agents reach a priority desk for driver onboarding issues anytime.
Choose the channel that matches your query. We keep every ticket tracked until it’s resolved.
Central Operations HQ
Victoria Island
Operations centre & agent onboarding hub.
Satellite desks
Ikeja • Lekki • Ajah
Walk-ins welcome Mon–Thu, 10:00–16:00.
Pop-up office requests? Email events@goridar.com.ng.
Prefer email? Reach the Goridar team directly and we’ll reply within one business day.
We route tickets automatically so the right operator jumps in within minutes.
Food & Passengers
Live order tracking, Escrow PIN clarifications, dispute mediation, and fast wallet refunds.
Delivery Couriers
Fast assistance with drop-off addresses, recipient PIN verifications, and instant wallet releases.
Carpool Drivers
Corridor seat bookings, payout questions, route updates, and verification document checks.
Agents & Kitchens
Priority hotline for kitchen menus, courier fleet management, and 2% lifetime commission audits.